Privacy Policy

Funnel Mate ("we", "us", "our") is operated by Joel Bramham, a sole trader trading under ABN 61 634 564 294. We are committed to protecting the privacy of our clients, prospective clients, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We collect information that you provide directly to us, including:

• Contact details — full name, business name, phone number, email address, and preferred contact times submitted via our booking form or provided during a consultation call.
• Business details — trade type, service area, photos, testimonials, and other information you provide during onboarding so we can build your system.
• Communications — records of calls, emails, SMS, and chat messages between you and us, and between your customers and the AI systems we configure on your behalf.
• Technical data — IP address, browser type, and usage data collected through cookies and similar technologies when you visit our website.

2. How we use your information

We use the information we collect to:

• Provide, manage, and maintain the AI automation systems we build for your business.
• Respond to enquiries, schedule consultation calls, and process onboarding.
• Send service-related communications, including weekly reports and monthly strategy notes.
• Improve our services, website, and customer experience.
• Comply with our legal and regulatory obligations.

3. Third-party service providers

We use trusted third-party platforms to deliver our services. These may include calendar and booking platforms, CRM and marketing automation tools, telephony and voice AI providers, SMS gateways, and advertising platforms such as Google Ads. These providers may process data on our behalf in accordance with their own privacy policies. We do not sell or rent your personal information to any third party.

4. Data storage and security

We take reasonable steps to protect your information using industry-standard security practices. Data is stored on secure cloud infrastructure provided by reputable third-party platforms. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the website.

6. Accessing and correcting your information

You have the right to access, correct, or request deletion of your personal information held by us. To make a request or raise a privacy concern, contact us at funnelmateau@gmail.com or call +61 481 399 560.

7. Retention of data

We retain personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your service, we will delete or de-identify your personal information within a reasonable period, unless retention is required by law.

8. Complaints

If you believe we have breached your privacy, please contact us using the details above. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Funnel Mate — ABN 61 634 564 294 — Sydney, Australia — AEST (UTC+10)