Refund Policy

This Refund Policy forms part of our Terms of Service and explains how cancellations, refunds, and fees work at Funnel Mate, operated by Joel Bramham, sole trader, ABN 61 634 564 294.

30-Day Money-Back Guarantee

We back our results. If the system is not delivering what we said it would within your first 30 days of active service, we will refund your first month's management fee in full. No fine print, no runaround. This guarantee applies to the monthly management fee only and does not cover ad spend (which is paid directly to Google) or third-party platform costs.

1. Monthly management fees

1. Monthly management fees

All monthly plans are month-to-month with no lock-in contract. You may cancel at any time by providing 30 days' written notice to funnelmateau@gmail.com. Cancellation takes effect at the end of the current billing period. You will not be charged for the following billing period after your notice is received.

2. Add-ons

Optional add-ons such as Google Ads management ($599/mo) are billed in advance alongside your monthly management fee. Add-on fees are non-refundable for the billing period in which they are active, but may be cancelled for future periods with 30 days' written notice.

3. Revisions

Website builds include two rounds of revisions. Additional revisions beyond the included rounds are billed at an agreed hourly rate. Monthly management fees do not include custom development work outside the scope of your chosen tier.

4. Partial month refunds

If you cancel mid-billing-period, you will retain access to all services until the end of that period. No partial refund is provided for the unused portion of a billing period, as systems remain active and infrastructure costs continue to be incurred.

5. Ad spend

Ad spend for Google Ads or other paid platforms is paid directly by you to the advertising platform. We do not manage, hold, or refund ad spend. Any questions about ad spend charges should be directed to the relevant advertising platform.

6. How to request a refund

To request a refund or raise a billing concern, email funnelmateau@gmail.com or call +61 481 399 560. We will review your request and respond within 5 business days.

Funnel Mate (ABN 61 634 564 294), Sydney, Australia (AEST, UTC+10)